Refund and Return Policy
- No Returns or Exchanges
- We do not accept any returns or exchanges. Each product is custom-made to order, ensuring you receive a unique item tailored to your specifications.
- Damaged or Defective Items
- If your order arrives damaged or defective, please contact us immediately at info@themadmate.com with your order number and photos of the damaged item. We will work with you to resolve the issue promptly.
- Incorrect or Missing Items
- If you receive an incorrect or missing item in your order, please contact us at info@themadmate.com within 7 days of receiving your order. We will investigate the issue and arrange for a replacement if necessary.
- Refund Process
- Refunds are only issued for items that are confirmed to be damaged or defective upon arrival. Once your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- Contact Information
- For any questions or concerns about our refund and return policy, please contact us at info@themadmate.com. We're here to help and ensure your satisfaction with The Madmate products.
Note: If you believe your original work is being sold by us without permission, contact us at info@themadmate.com, and we'll take it down immediately.
